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Have questions about how Debbie works, what it can do for your clinic, or how to get started? You’re in the right place. We’ve gathered the most common questions to help you understand how Debbie delivers real results — fast.

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General Questions

What is Debbie.ai?

Debbie.ai is an AI-powered virtual assistant designed to streamline patient communications, automate administrative tasks, and improve clinic efficiency while enhancing the patient experience. It helps clinics grow revenue and cut costs without adding to headcount

Debbie.ai uses conversational and generative AI to proactively engage patients, offering appointment scheduling based on insurance eligibility and customized treatment plans.

Debbie is built for clinics, specialty practices, and healthcare systems of all sizes. It’s especially valuable for women’s health clinics, dermatology, ophthalmology, orthopedics, oncology, and cosmetic surgery practices. 

Features and Benefits

  • Appointment scheduling and confirmations
  • Personalized reminders and follow-ups
  • Billing inquiries and automated collections
  • Patient intake and consent form management
  • Treatment plan tracking and automated check-ins
  • Patient surveys and satisfaction tracking
  • Debbie sends personalized reminders, enables easy appointment management, and backfills cancellations automatically to keep your schedule full.

Yes—Debbie integrates with most major EMR and CRM systems, as well as scheduling platforms, for seamless operations.

  • Yes, Debbie.ai can be customized to reflect your clinic’s tone, communication style, and patient care philosophy.
Debbie.ai uses AI to tailor every message based on patient history, preferences, and clinical context, creating a personalized experience for every patient across every channel.

Platform Capabilities and Omnichannel Engagement

Debbie.ai is ideal for women’s health, orthopedics, dermatology, oncology, cosmetic surgery, physical therapy, and mental health practices. It also supports multi-specialty and multi-location clinics, providing flexible, scalable solutions for a wide range of healthcare providers.
Debbie.ai is an omnichannel engagement platform that reaches patients wherever they are – from SMS and email to voice, webchat, patient portals, and app notifications. This means you’re always connected, whether your patients prefer text messages, phone calls, or digital check-ins.
Absolutely. Debbie.ai currently supports English and Spanish, with additional languages coming soon, ensuring you can connect with a diverse patient base.
Debbie.ai automatically fills canceled slots with eligible patients, ensuring your schedule remains optimized and profitable.
  Yes, Debbie.ai supports both in-person and virtual appointments, including reminders, check-ins, and follow-ups.
  Debbie.ai can route critical patient interactions to live staff, ensuring that urgent needs are handled promptly.

Revenue Recovery and Automated Collections

Yes. Debbie.ai automates billing reminders, patient collections, and payment follow-ups, helping clinics recover missed revenue without adding staff.
Clinics typically see a 20-30% reduction in no-shows, improved patient satisfaction, and faster collections within the first 60 days of using Debbie.ai.

Pricing and Plans

  • Pricing varies based on clinic size, patient volume, and features needed. Contact us for a custom quote.
  • Yes, We’re happy to offer a free trial so you can experience Debbie.ai firsthand. 
  • Yes, we offer special Founders’ Circle discounts for early adopters, as well as seasonal promotions and volume-based pricing for multi-location practices. Contact our team to learn more.

Data Security and Compliance

  • Debbie uses industry-standard encryption, secure data storage, and strict access controls to protect all patient data.
  • Yes. Debbie.ai is fully HIPAA-compliant and designed with patient privacy and data security as top priorities.
Debbie.ai uses end-to-end encryption, multi-factor authentication, and secure data storage to protect patient data. We also conduct regular security audits to maintain the highest standards.
Your patient data remains yours. Debbie.ai ensures secure data export and seamless transfer to your new provider if needed.

Seamless Integration and Data Sync

Debbie.ai seamlessly connects with popular EHRs like Epic, Cerner, AdvancedMD, Athenahealth, Kareo, and Practice Fusion, ensuring real-time data sync and unified patient management.
Yes, Debbie.ai can handle multi-location practices, offering customizable workflows, personalized patient interactions, and centralized reporting.

Support and Onboarding

  • Getting started is easy. After a brief onboarding session to understand your needs, we tailor the platform to align with your clinic’s policies. From there, simply log in and let Debbie seamlessly engage with your patients.
  • We offer dedicated onboarding support, live chat, email support, and access to a knowledge base for ongoing success.

  • No intensive training needed. Debbie is intuitive and user-friendly. Our team will support your staff with onboarding and best practices.

AI-Specific Questions

  • Conversational AI allows Debbie to understand and respond to patients in natural language, making interactions faster, easier, and more human-like—while freeing up staff time.

Performance and Analytics

With Debbie.ai, clinics typically see fewer no-shows, faster response times, and higher patient satisfaction. Debbie reduces the burden on staff by automating repetitive tasks, managing treatment plans, and improving access to care. Financially, it helps clinics stay booked, optimize schedules, and recover missed revenue opportunities. Many practices begin noticing meaningful improvements shortly after implementation
Yes. Debbie.ai’s analytics dashboard provides insights into patient engagement, missed appointments, and revenue recovery, helping you optimize every touchpoint.
Debbie.ai includes patient surveys, NPS tracking, and automated follow-ups to ensure you get real-time feedback on patient experiences.
  • Debbie.ai isn’t just another reminder system—it’s a proactive, conversational AI that manages real tasks in real time. Built specifically for healthcare, Debbie goes beyond surface-level engagement by reducing no-shows, filling last-minute cancellations with eligible patients, and streamlining scheduling to support optimized care plans. It’s powered by cutting-edge technology and designed to improve both patient experience and your bottom line.
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  • Debbie creates a smoother, more responsive experience for patients, with 24/7 support, instant answers, and a personalized touch that keeps them engaged and satisfied.
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